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frequently asked questions
1. What forms of payment do you accept?
You may pay through the shopping cart on this website using PayPal. If you prefer, you may mail a check in to our offices, but you will need to order your custom item over the phone, not through this website.
2. How quickly can I receive a custom aisle runner?
We do process our orders fairly quickly while maintaining an extremely high work standard. We are usually shipping orders within 6-12 weeks, but if you need an aisle runner more quickly than that, we can usually accommodate your order. Please contact us for orders in under 4 weeks to reserve your space on our production schedule.
3. Do you charge any "rush fees"?
There are no additional rush fees charged by event bella. If there is room on our production schedule, we'll be happy to accommodate you. If our schedule is already full, we'll be honest with you and let you know. :)
4. I have a custom logo design that was made for our wedding and I want to use that on my aisle runner. Is this something you can do?"
Absolutely, we can replicate any design or artwork, as long as you "own" the design. Please email it to us at email@example.com for a project quote and we'll try to get back to you right away.
5. Can I receive a swatch of the fabric that will be used?
Yes, please email your request to us at firstname.lastname@example.org Include the colors you want *up to 3* and your mailing address. If you would like to mail us swatches to match your paint colors, we can email our mailing address to you.
If you have a question that is not covered here, please feel welcome to email us and we'll get right back to you as soon as we can.
TO ORDER A RUNNER WITH YOUR OWN DESIGN
If you would like us to give you a project quote on
replicating a design you already have, please email the
design to us at email@example.com and we
will be happy to review and provide you with a project quote on replicating the design onto your runner.
When you are planning a wedding, one of the most exciting phases of planning is the vision you have in your mind of how your ceremony will look - to you, your fiance, family and friends. Planning the colors, textures, florals and details can be exciting, exhausting, and depending on your vision ~ expensive.
Personalized Fabric Wedding Aisle Runner Order Process?
At event bella, one of our main goals is to create a quality, real fabric aisle runner, that fits within your ceremony decor budget and complements your theme, colors, decor and venue, just as you imagined it would.
1. You'll receive an email from us with a confirmation of your custom wedding aisle runner order and shipping information for your review and sample wedding monogram or logo designs, if applicable, within 2 business days.
2. When we've finalized your custom wedding monogram or logo design & aisle runner order information, you'll be given a target ship date for your custom wedding runner.
3. When your custom wedding runner has shipped, you'll receive a shipment tracking number and photo of your completed wedding monogram or logo design (only on custom painted aisle runner or banner orders) via email.
Note: All of our custom fabric aisle runners are pressed and rolled onto a sturdy white pipe threaded with a three-ply cord for smooth unrolling and are shipped with instructions.
ALREADY HAVE YOUR OWN CUSTOM WEDDING LOGO/DESIGN?
Need a aisle runner project quote for a custom wedding logo, design or monogram you already have? Email your wedding logo, design or monogram to me at firstname.lastname@example.org and I'll be happy to review it and answer you as soon as possible with a complete custom aisle runner quote.
If you have questions about our custom wedding runners, colored fabric runner swatches or your wedding decor designs, please don't hesitate to ask! Message me at email@example.com.
We are excited to create an original, customized aisle runner for you and are honored to be a small part in your wedding day!