QUESTIONS
frequently asked questions
1. What forms of payment do you accept?
You may pay through the shopping cart on this website using PayPal. If you prefer, you may mail a check in to our offices, but you will need to order your custom item over the phone, not through this website.
2. How quickly can I receive a custom aisle runner?
We do process our orders fairly quickly while maintaining our high work standard. We are usually shipping orders within 6-8 weeks, but if you need an aisle runner more quickly than that, we can usually accommodate. Please contact us for rush orders to reserve your space on our production schedule.
3. Do you charge any "rush fees"?
Actually, we used to charge a $60 rush fee for orders placed within 8 weeks of the event date. However, due to the current state of the ecomony, we are doing the best we can NOT to charge additional fees. Doesn't everyone need a break once in a while? We think so. :)
4. I have a custom logo design that was made for our wedding and I want to use that on my aisle runner. Is this something you can do?"
Absolutely, we can replicate any design or artwork, as long as you "own" the design. Please email it to us at tamara@eventbelladesigns.com for a project quote and we'll get back to you right away.
5. Can I receive a swatch of the fabric that will be used?
Yes, please email your request to us at tamara@eventbelladesigns.com Include the colors you want *up to 3* and your mailing address. If you would like to mail us swatches to match your paint colors, please send those to us at Tamara Welsh, event bella, 205 Blackwood Drive, Greensburg, PA 15601.
6. Where can I see some photos of your work? Please follow this link to photos on our site: Photos of our work
If you have a question that is not covered here, please feel welcome to email us and we'll get right back to you as soon as we can.
Please feel welcome to contact us with any questions during your order process and we'll be happy answer any questions you may have. We are excited to work with you and honored to be a small part in your big day!
1. What forms of payment do you accept?
You may pay through the shopping cart on this website using PayPal. If you prefer, you may mail a check in to our offices, but you will need to order your custom item over the phone, not through this website.
2. How quickly can I receive a custom aisle runner?
We do process our orders fairly quickly while maintaining our high work standard. We are usually shipping orders within 6-8 weeks, but if you need an aisle runner more quickly than that, we can usually accommodate. Please contact us for rush orders to reserve your space on our production schedule.
3. Do you charge any "rush fees"?
Actually, we used to charge a $60 rush fee for orders placed within 8 weeks of the event date. However, due to the current state of the ecomony, we are doing the best we can NOT to charge additional fees. Doesn't everyone need a break once in a while? We think so. :)
4. I have a custom logo design that was made for our wedding and I want to use that on my aisle runner. Is this something you can do?"
Absolutely, we can replicate any design or artwork, as long as you "own" the design. Please email it to us at tamara@eventbelladesigns.com for a project quote and we'll get back to you right away.
5. Can I receive a swatch of the fabric that will be used?
Yes, please email your request to us at tamara@eventbelladesigns.com Include the colors you want *up to 3* and your mailing address. If you would like to mail us swatches to match your paint colors, please send those to us at Tamara Welsh, event bella, 205 Blackwood Drive, Greensburg, PA 15601.
6. Where can I see some photos of your work? Please follow this link to photos on our site: Photos of our work
If you have a question that is not covered here, please feel welcome to email us and we'll get right back to you as soon as we can.
Please feel welcome to contact us with any questions during your order process and we'll be happy answer any questions you may have. We are excited to work with you and honored to be a small part in your big day!
LINK TO ONLINE ORDER FORM
What happens when you place your order?
1. You'll receive an email from us with a confirmation of your order and shipping information for your review and sample designs, if applicable, within 2 business days.
2. When we've finalized your design & order information, you'll be given a target ship date for your order.
3. When your order has shipped, you'll receive a shipment tracking number and photo of your completed order (only on custom painted items) via email.
Note: All of our runners are pressed and rolled onto a sturdy white pipe threaded with a three-ply cord for smooth unrolling and are shipped with instructions.
ALREADY HAVE YOUR OWN LOGO/DESIGN?
Need a project quote for a logo/design you already have? Email the design to me at tamara@eventbelladesigns.com and I'll be happy to review it and answer you as soon as possible.
If you have questions, please don't hesitate to ask! Reach us via email at tamara@eventbelladesigns.com or just text me directly at 724-289-8464.
We are excited to work with you and honored to be a small part in your big day!
1. You'll receive an email from us with a confirmation of your order and shipping information for your review and sample designs, if applicable, within 2 business days.
2. When we've finalized your design & order information, you'll be given a target ship date for your order.
3. When your order has shipped, you'll receive a shipment tracking number and photo of your completed order (only on custom painted items) via email.
Note: All of our runners are pressed and rolled onto a sturdy white pipe threaded with a three-ply cord for smooth unrolling and are shipped with instructions.
ALREADY HAVE YOUR OWN LOGO/DESIGN?
Need a project quote for a logo/design you already have? Email the design to me at tamara@eventbelladesigns.com and I'll be happy to review it and answer you as soon as possible.
If you have questions, please don't hesitate to ask! Reach us via email at tamara@eventbelladesigns.com or just text me directly at 724-289-8464.
We are excited to work with you and honored to be a small part in your big day!
