questions
frequently asked questions
1. What forms of payment do you accept?
You may pay through the shopping cart on this website using PayPal. If you prefer, you may mail a check in to our offices, but you will need to order your custom item over the phone, not through this website.
2. How quickly can I receive a custom aisle runner?
We do process our orders fairly quickly while maintaining an extremely high work standard. We are usually shipping orders within 6-7 weeks, but if you need an aisle runner more quickly than that, we can usually accommodate your order. Please contact us for orders in under 4 weeks to reserve your space on our production schedule.
3. Do you charge any "rush fees"?
Actually, we used to charge a $60 rush fee for orders placed within 8 weeks of the event date. However, due to the current state of the ecomony, we have temporarily suspended any rush fees. Doesn't everyone need a break once in a while? We think so. :)
4. I have a custom logo design that was made for our wedding and I want to use that on my aisle runner. Is this something you can do?"
Absolutely, we can replicate any design or artwork, as long as you "own" the design. Please email it to us at tamara@eventbelladesigns.com for a project quote and we'll try to get back to you right away.
5. I want to order a colored fabric runner with our names, monogram and date. Is this still possible on your new website?
Yes! Just click CLASSIC RUNNERS at the top of the left navigation bar and you'll be directed to our classic, couture and bella designs runners complete with font choices and more than 20 fabric colors.
If you have a question that is not covered here, please feel welcome to email us and we'll get right back to you as soon as we can.
.
TO ORDER A RUNNER WITH YOUR OWN DESIGN
If you would like us to give you a project quote on replicating a design you already have, please email the design to us at tamara@eventbelladesigns.com and we will be happy to review and provide you with a project quote on replicating the design onto your runner.
1. What forms of payment do you accept?
You may pay through the shopping cart on this website using PayPal. If you prefer, you may mail a check in to our offices, but you will need to order your custom item over the phone, not through this website.
2. How quickly can I receive a custom aisle runner?
We do process our orders fairly quickly while maintaining an extremely high work standard. We are usually shipping orders within 6-7 weeks, but if you need an aisle runner more quickly than that, we can usually accommodate your order. Please contact us for orders in under 4 weeks to reserve your space on our production schedule.
3. Do you charge any "rush fees"?
Actually, we used to charge a $60 rush fee for orders placed within 8 weeks of the event date. However, due to the current state of the ecomony, we have temporarily suspended any rush fees. Doesn't everyone need a break once in a while? We think so. :)
4. I have a custom logo design that was made for our wedding and I want to use that on my aisle runner. Is this something you can do?"
Absolutely, we can replicate any design or artwork, as long as you "own" the design. Please email it to us at tamara@eventbelladesigns.com for a project quote and we'll try to get back to you right away.
5. I want to order a colored fabric runner with our names, monogram and date. Is this still possible on your new website?
Yes! Just click CLASSIC RUNNERS at the top of the left navigation bar and you'll be directed to our classic, couture and bella designs runners complete with font choices and more than 20 fabric colors.
If you have a question that is not covered here, please feel welcome to email us and we'll get right back to you as soon as we can.
.
TO ORDER A RUNNER WITH YOUR OWN DESIGN
If you would like us to give you a project quote on replicating a design you already have, please email the design to us at tamara@eventbelladesigns.com and we will be happy to review and provide you with a project quote on replicating the design onto your runner.
LINK TO ONLINE ORDER FORM
What happens when you place your order?
1. You'll receive an email from us with a confirmation of your order and shipping information for your review and sample designs, if applicable, within 2 business days.
2. When we've finalized your design & order information, you'll be given a target ship date for your order.
3. When your order has shipped, you'll receive a shipment tracking number and photo of your completed order (only on custom painted items) via email.
Note: All of our runners are pressed and rolled onto a sturdy white pipe threaded with a three-ply cord for smooth unrolling and are shipped with instructions.
ALREADY HAVE YOUR OWN LOGO/DESIGN?
Need a project quote for a logo/design you already have? Email the design to me at tamara@eventbelladesigns.com and I'll be happy to review it and answer you as soon as possible.
If you have questions, please don't hesitate to ask! Reach us via email at tamara@eventbelladesigns.com or just text me directly at 724-289-8464.
We are excited to work with you and honored to be a small part in your big day!
1. You'll receive an email from us with a confirmation of your order and shipping information for your review and sample designs, if applicable, within 2 business days.
2. When we've finalized your design & order information, you'll be given a target ship date for your order.
3. When your order has shipped, you'll receive a shipment tracking number and photo of your completed order (only on custom painted items) via email.
Note: All of our runners are pressed and rolled onto a sturdy white pipe threaded with a three-ply cord for smooth unrolling and are shipped with instructions.
ALREADY HAVE YOUR OWN LOGO/DESIGN?
Need a project quote for a logo/design you already have? Email the design to me at tamara@eventbelladesigns.com and I'll be happy to review it and answer you as soon as possible.
If you have questions, please don't hesitate to ask! Reach us via email at tamara@eventbelladesigns.com or just text me directly at 724-289-8464.
We are excited to work with you and honored to be a small part in your big day!
